Advocates for Residents in Long-Term Care
The Office of Ombudsman for Long-Term Care (OOLTC)
Are you in need of an advocate? The Office of Ombudsman for Long-Term Care can help. Best of all, their service is free. The senior is at the center of their work. As a matter of fact, they educate residents in assisted living to become self-advocates. However, people must understand their rights and responsibilities.
Ombudsmen work to support and serve by:
- Providing training on resident rights
- Using and training on person-centered principles
- Sharing best practices with long-term care professionals
When a resident in long -term care needs a mediator, an Ombudsmen can assist. They meet with the person one on one. Listen to their perspective of the situation. And advise on next steps and work with the senior for a resolution to the problem they are having.
Another role of the Ombudsmen is facilitating workshops. Here is a list of some workshops they can provide:
- Sexual abuse in Long Term Care
- Care Planning
- Conflict Resolution
- Council development
- Complaint/Grievance Process
Additionally, Ombudsmen help to develop, grow, and maintain Resident and Family councils. Every assisted living and skilled nursing home in Minnesota must offer a resident and family council. Both councils have the right to meet without facility staff present. The staff cannot insert themselves into the council without an invitation.
Thus, if you find yourself having a challenge related to care, reach out to your Ombudsmen. They are your advocates and want to help. To learn more, you can call 1-800-657-3591 or visit the website at Office of Ombudsman for Long-Term Care / Minnesota Office of Ombudsman for Long-Term Care (OOLTC) (mn.gov)