The fact that Eunice exposed us to the residential care model–which we were not aware existed–made all the difference! Her knowledge of the different facilities helped us focus and save time and energy as did her setting up of the appointments. A very important benefit was her communicating with those places we did not choose. It was such a stressful time; having someone else handle those conversations–which are important but can be uncomfortable–helped us emotionally as we were feeling a bit overwhelmed by everything.